Return & Privacy Policies

What is the return policy of The Rachman Company?

 

Our Quality Assurance department works hard to ensure that your purchase will arrive in beautiful condition.  However, mistakes can happen so we will provide refunds or exchanges of defective product. All returns must be in new, unused condition with all original boxes, packing material, documentation, and instructions.

 

Please notify us prior to returning merchandise for an authorization code. All returns require this authorization code before being accepted. Call us for this return authorization code and we will provide a refund for your order, minus a 20% re-stocking fee.

Our Commitment To Your Privacy
 

The Rachman Company assures you that we do not:

• Retain any credit card numbers, either in print or on a database.
• Collect personal information from you unless you provide it to us.
• Provide or sell the names and addresses of our customers [site users] to outside vendors.

 Customer Service
 

Is my credit card information secure?

Yes. Our website uses the latest 128-bit encryption technology, which is the strongest

available protection currently available, and is considered safe against hackers. You should see a padlock icon on the lower-right section of your browser informing you that the connection is safe.
 

We do not retain any credit card numbers, either in print or on a database, further insuring your protection.

 

Do you share my email address and/or phone number with others?

Absolutely not. We realize the nuisance presented by spam and telemarketers, and as a result we have firm policies in place to protect your email address and phone number from outsiders.  Your information will never be sold or otherwise shared without your permission.

 

What forms of payment are accepted?

We accept credit cards ( Visa, Mastercard, & Discover Card), PayPal, personal and corporate checks only.

Please remember that checks take longer to clear at the bank.

 

Is there a sales tax?

A sales tax of 8.25% applies to any order shipped within California.

Orders shipped to any of the other 49 states are tax free.

 

Is my purchase on back order?

Occasionally your item might be out of stock, we will be sure to inform

you right away, along with an estimated date that we expect to ship your order.

 

How can I check the status of an order?

You may contact us through email: info@rachmanco.com, or you may call 1-800-728-1080 during regular business hours for your customer service inquiry.

 

What shipping options are available?

We can ship your order by UPS Ground, 2nd Day Air, or Overnight Delivery.  We also ship by Priority Mail, Express Mail and World Wide Express through the US Postal Service (USPS).

 

Can I ship to a PO Box?

All orders with shipping addresses to PO Boxes will be sent by United States Postal Service (USPS), since UPS and FedEx do not deliver to Post Offices. Customers with PO Box addresses will need to choose USPS as their shipping method.

 

How about internationally?
Yes we will ship to most countries. Customers outside the continental United States be advised you may be subject to import duties and taxes, which are levied once the package reaches your country.  Additional charges for customs clearance will be your responsibility; 2 fo1 will not be liable for and in no way has control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
 

How are delivery charges calculated?

Delivery charges are calculated based on the shipping method used (Ground, 2nd Day, or Overnight).  Location to which the order is being shipped is another factor.  All orders are shipped from our center in Walnut Creek, CA.